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Firstly the password generator works every time without fail NO EXCEPTIONS If you cant download try all the following steps Login to your account area (if you dont know how to do this select the cant login help page)Click the red download box.. a white box then appears for between 1-3 min while the document downloads (depending on the speed of your connection) . Once the download is complete the document will appear. If you are downloading CDs or software then a dialog box will appear asking you where to save the file. If you need information on the file types such as an .iso for recovery or diagnostics or a .PDF for manuals please see the FAQ on our front page under customer services REMEMBER TO TURN ON COOKIES AND TURN OFF ALL FANCY SECURITY SOFTWARE Please turn off all your security and try again firewalls, norton fsecure all these high security programs interfere with the download process.. If you still cant download then try from another computer If your password is not working try all the following steps 1) Go back to the customer login page and type the email address that you are using into the forgotten password form. If you are told "NO SUCH CUSTOMER OR RECORD EXISISTS" then you are using the wrong email address. Normally your email address will be either your REGISTERED PRIMARY Pay Pal email address or your ebay registered email address 3) Highlight the password that has been resent to you ignoring any quotes in the password ie the " " symbols. So if the password says "12345" then just highlight the 12345 bit then use CTRL "C" to copy the password , then go to the password field on the web site and use CTRL V to paste it in 4) Then put your email address in and try again. The most common problem is mistyping the number "1" and the letter "I" and the number "0" and the letter "O" 5) The password system never fails so if your still not able to log in it will be because you do not have cookies enabled or you are using some sort of fancy security software. If thats the case your best bet will be to try to login in from a different computer. If you still cant get your download or password to work contact us here | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||