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Firstly the password generator works every time without fail NO EXCEPTIONS If your password is not working try all the following steps 1) Go back to the customer login page and type the email address that you are using into the forgotten password form. If you are told "NO SUCH CUSTOMER OR RECORD EXISISTS" then you are using the wrong email address. Normally your email address will be either your REGISTERED PRIMARY Pay Pal email address or your ebay registered email address 3) Highlight the password that has been resent to you ignoring any quotes in the password ie the " " symbols. So if the password says "12345" then just highlight the 12345 bit then use CTRL "C" to copy the password , then go to the password field on the web site and use CTRL V to paste it in 4) Then put your email address in and try again. The most common problem is mistyping the number "1" and the letter "I" and the number "0" and the letter "O" 5) The password system never fails so if your still not able to log in it will be because you do not have cookies enabled or you are using some sort of fancy security software. If thats the case your best bet will be to try to login in from a different computer. If you still cant get your download or password to work contact us here | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||