Lenovo ThinkPad T30 Service Contract ThinkPad Protection Service Contract Terms and Conditions Carefully read this entire document It describes the terms under which Lenovo will provide ThinkPad English

Service Contract ThinkPad Protection

Service Contract Terms and Conditions

Carefully read this entire document It describes the terms under which Lenovo will provide ThinkPad
Protection repair services Service to You Lenovo will provide this Service only in the United States and
only if You accept the terms of this Agreement Agreement You accept these terms by using the Service
e g filing a repair claim In addition if You take no action within 30 days of receiving this package You
are deemed to have accepted these terms See Section IX A for information on cancelling this Agreement

If You do not accept these terms do not use the Service Instead promptly notify Lenovo for a complete
refund To request a refund You should within thirty 30 days of receiving this package call Lenovo at 1
866 42 THINK 1 866 428 4465 and request a refund or return this Agreement and Your Invoice together
with a written request for a refund of the fees You paid to

Lenovo Products Inc
Customer Relationship Management
3039 Cornwallis Road
Research Triangle Park NC 27709
Attn ThinkPad Protection Administrator


I DEFINITIONS AND INTRODUCTION hard disk drive integrated optical drive integrated keyboard
integrated pointing devices integrated LCD screen optional features
You and Your shall refer to the purchaser installed by Lenovo at the time of Product purchase and other
componentry that Lenovo includes as a standard feature with the
We Us and Our shall refer to the Obligor Provider of Product THIS AGREEMENT DOES NOT COVER external
this Agreement peripherals and accessories including optional features not installed
by Lenovo at the time of Product purchase external keyboards mice
This Service is not available for consumer purchase in priters scanners external drives software preloaded or purchased
California and Florida separately tape disks CDs DVDs film or other media third party
products those not bearing the Lenovo logo even if sold by Lenovo
This is an Agreement between You and the Obligor Provider of
this Agreement Lenovo Products United States Inc Lenovo C Coverage Period The coverage period shall begin
on the warranty start date of the covered product and will expire at
Lenovo is the Administrator of this Agreement the end of the term specified in Your Invoice Notwithstanding the
above the coverage period will end prior to the expiration date of this
The Service is ThinkPad Protection as described in this Agreement if we have as a result of service provided to You
Agreement replaced Your product

D Scope of Service Pursuant to this Agreement We
will repair or if in our sole discretion if we decide it is necessary
THE TERM AND SCOPE OF THIS AGREEMENT MAY replace the Product if it experiences operational or structural failures
OVERLAP THE MANUFACTURER S WARRANTY AND resulting under normal operating conditions and handling due to
ANY OTHER APPLICABLE EXTENDED WARRANTY liquid spills on the keyboard unintentional drops and bumps of the
THIS AGREEMENT DOES NOT REPLACE THE Product an electrical surge that damages the Product s circuitry or
MANUFACTURER S WARRANTY OR OTHER the failure of the integrated LCD screen Service is available only in
APPLICABLE EXTENDED WARRANTY BUT DOES the United States
PROVIDE CERTAIN ADDITIONAL BENEFITS DURING
THE TERM OF THE MANUFACTURER S WARRANTY E Additional Optional Coverage The terms and conditions
AND OTHER APPLICABLE EXTENDED WARRANTY of the manufacturer s warranty and any applicable extended warranty
THINKPAD PROTECTION IS NOT INSURANCE OR A related to the Product are provided to You in a separate agreement
SUBSTITUTE FOR INSURANCE and unless expressly provided in your state s disclosure section
below are not part of this Agreement
The purchase of the Service is not required to obtain financing or
purchase any product III WHAT THIS AGREEMENT DOES NOT COVER

A PARTS INTENDED TO BE REPLACED OR
II WHAT THIS AGREEMENT COVERS CONSUMED E G BATTERIES OR COSMETIC
DAMAGE
A Product the covered ThinkPad computer identified on
Your ThinkPad Protection invoice Invoice B DAMAGE OR ALTERATION FROM
INTENTIONAL MISUSE MODIFICATION AN
B Covered Product Features This Agreement covers UNSUITABLE PHYSICAL OR OPERATING
Product components installed in your ThinkPad at the time of ENVIRONMENT IMPROPER MAINTENANCE BY
purchase including the internal central processing unit integrated ANYONE OTHER THAN LENOVO AUTHORIZED




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Service Contract ThinkPad Protection

SERVICE PROVIDERS REMOVAL OF ORIGINAL PARTS If Lenovo repairs Your Product You understand and agree that
OR ALTERATION OF A PRODUCT OR IDENTIFICATION Lenovo may replace original parts with parts from the original
LABELS OR DAMAGE CAUSED BY A PRODUCT NOT manufacturer or a different one Replacement parts or Product may
COVERED UNDER THIS AGREEMENT not be new but will be in good working order and at least
functionally equivalent to the item replaced When a Product or its
C THEFT LOSS OR DAMAGE FROM FIRE parts are replaced each replaced item becomes Our property and the
FLOOD OR FORCE MAJEURE replacement becomes Yours We will provide You with a shipping
container for You to return the Product to a designated service center
where We will perform repairs before returning the Product to You
D CONSEQUENTIAL OR INCIDENTAL DAMAGES If the required parts are available at the repair center We will
INCLUDING BUT NOT LIMITED TO LOSS OF USE AND attempt to repair and return the Product to You within three 3
LOSS OF OPPORTUNITY EVEN IF WE ARE INFORMED business days from the day We receive the Product at the service
OF THEIR POSSIBILITY center Your signature will be required upon delivery when we
return Your Product

IV WHAT TO DO WHEN YOUR PRODUCT REQUIRES In addition to Your other responsibilities under this Agreement You
SERVICE agree to the following when obtaining ThinkPad Protection Service
a follow the packing and shipping instructions included with the
To obtain Service You must follow the problem shipping container and b return the Product through the shipper
We designate within twenty one 21 calendar days of the day You
determination and resolution procedures detailed in receive the shipping carton We are not responsible for damage or
the service and troubleshooting guide that was risk of loss due to improper packing or use of a shipper that We do
provided with Your Product If You are unable to not designate
resolve a problem by following the troubleshooting
instructions provided with the Product please call V YOUR ADDITIONAL REQUIREMENTS AND
1 800 426 7378 to speak with one of our RESPONSIBILITIES
technicians Telephone support is available 24 You acknowledge and agree that Our provision of Service is
hours per day 7 days per week may exclude some contingent upon Your full satisfaction of the obligations specified in
holidays response time will vary and You may this Agreement
experience delays during peak periods You will be
WE RESERVE THE RIGHT TO REFUSE SERVICE IF YOU
asked to provide information and assistance over the FAIL TO PERFORM ANY OF YOUR OBLIGATIONS AND WE
telephone to help the technician identify a solution OUR EMPLOYEES AGENTS AND CONTRACTORS SHALL
to Your problem If Your problem cannot be resolved NOT BE LIABLE FOR ANY DELAY OR DAMAGES
INCURRED BY YOU IF YOU FAIL TO PERFORM ANY OF
over the telephone Lenovo will provide Service as YOUR OBLIGATIONS FAILURE TO FOLLOW THE
specified below PROCEDURES SET OUT IN THIS AGREEMENT MAY
RESULT IN SERVICE DELAYS OR IMPACT YOUR ABILITY
You may be asked to present Your Invoice to confirm Your TO RECEIVE SERVICE OR RESULT IN ADDITIONAL
entitlement to Service If Product does not function in conformance CHARGES TO YOU IN SUCH INSTANCES WHERE SERVICE
with its Official Published Specifications during the term specified in IS REFUSED DUE TO YOUR FAILURE TO MEET YOUR
Your Invoice because it has experienced the failures as described in OBLIGATIONS SERVICE WILL BE INSTITUTED WHEN
Section D Lenovo will repair the Product to restore it to YOU HAVE COMPLIED WITH YOUR OBLIGATIONS UNDER
conformance with its Official Published Specifications or in our sole THIS AGREEMENT
discretion replace it with a Product that is at least functionally
equivalent You can obtain a copy of the Product s Offical In addition to Your other responsibilities described elsewhere in this
Published Specifications by calling 1 800 426 7378 Any Agreement
replacement part provided under this Agreement is treated as
identical to the part replaced for purposes of this Agreement and any A Before We replace a Product or part You agree to
other warranty or service offering to which the original part or remove all features options alterations and attachments not
Product was subject originally included with the Product or part such as upgrade cards

B If technically possible you will remove or secure all
Repairs for ThinkPad Protection coverage will be performed in proprietary confidential or personal data before presenting the
the following manner If the Product requires Service a technician Product to Us for repair or replacement and back up valuable
will make an initial diagnosis of Your problem and will attempt to information and data in a format external to the Product to enable
help You resolve it through the telephone In most situations this You to reconstruct lost or altered data or programs if necessary
will be the fastest way to respond to problems with Your Product If
Your problem can be resolved with a Customer Replaceable Unit C You will use and store the Product under the physical and
CRU e g memory certain disk drives certain CD ROMs and operating conditions specified by the manufacturer
other easily replaced parts that You are capable of replacing
Lenovo will ship these parts to You for Your replacement You are D You will perform all routine and preventative
responsible for packing the replaced CRU in the shipping container maintenance recommended by the manufacturer
that contained the replacement part affixing the shipping label to the
package and scheduling pick up with the authorized courier listed on E You will ensure that all replaced items are free of any
the shipping label for return to Lenovo within thirty 30 days or you legal obligations or restrictions that prevent their exchange
will be charged for the replacement
F You will disable any passwords or other security
measures that may inhibit diagnostics or repairs on Your Product




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