drawer

Printer Series Windows 98 ME

statement Support and FAQs

Security Level Public

Date Written Updated May 30 2007

Document Summary

Windows 98 ME Support

ALERT Printer Driver Support for Windows 98

Effective June 1 2007 HP support for Windows 98 will end

1 There will be no further support of the HP Windows 98 traditional printer

drivers

2 There will be no further development or enhancements of the Windows 98

printer drivers

3 There will be no support for defect resolution for the Windows 98 printer

drivers

Effective June 30 2007 all Windows NT 4 0 and Windows 98 ME printer drivers will be

removed from hp com

1 HP s licensing agreement with third party providers granting use of their

components will expire

2 HP s licensing agreement to redistribute Microsoft s USB files has expired

3 Basic support for your HP product will be available through the use of prior

printer or legacy printer drivers

ALERT HP LaserJet P2010 Series printers must be in compliance with Microsoft

Therefore HP has removed the Microsoft USB files in Windows 98 The Windows 98

driver is still on the in box CD and will work with Windows 98 if a HP printer driver has

previously been installed successfully on the Windows 98 computer system via USB

The driver on the inbox CD can be installed now because the Microsoft files needed

should already be on the computer system Please note The solution for printing using

Windows 98 will work as long as the customer has previously installed an HP printer via

USB on the computer system We do not have a solution for customers that have never

installed a HP printer via USB on their Windows 98 system

Page 1 of 3

Background

Microsoft discontinued Windows 98 shipments in June 2002 respectively

HP s Windows 98 driver discontinuance is directly related to the fact that there is no

longer Microsoft resources allocated to issue management

Windows NT4 0 Operating System does not support any type of USB install so this will

not affect Windows NT4 0

Windows ME has MS USB installation files in the operating system so there is no

problem installing any of our low end printers via USB on Win ME

FAQ s

1 Can I print to my new LJ printer in Windows 98 ME without a printer specific

driver

Answer Yes as long as it has PCL5 capability you will always be able to print using

HP Legacy drivers with PCL5 capability although you may not have complete

functionality of your printer s new features HP Legacy drivers are previous product

drivers found both within the operating system and on a previous printer driver CD s

2 If I call the HP call center will they be able to provide a Windows 98 driver

Answer No There will be no further distribution of Windows 98 drivers

3 What if I can t find a legacy driver

Answer The only other solution is to upgrade your operating system

4 If my pc crashes and I have to reinstall Windows 98 what support can I expect

Answer HP WW support will direct you to either install a legacy driver or upgrade

your operating system

5 If I can t find a legacy driver will HP buy back my printer

Answer No There is simply no support of this operating system If you cannot

print then you will need to upgrade your operating system

6 Will printers using the host based driver work with Windows 98

Answer No Only if they have PCL5 capability

Page 2 of 3

drawer

Printer Series Windows 98 ME

statement Support and FAQs

Security Level Public

Date Written Updated May 30 2007

Document Summary

Windows 98 ME Support

ALERT Printer Driver Support for Windows 98

Effective June 1 2007 HP support for Windows 98 will end

1 There will be no further support of the HP Windows 98 traditional printer

drivers

2 There will be no further development or enhancements of the Windows 98

printer drivers

3 There will be no support for defect resolution for the Windows 98 printer

drivers

Effective June 30 2007 all Windows NT 4 0 and Windows 98 ME printer drivers will be

removed from hp com

1 HP s licensing agreement with third party providers granting use of their

components will expire

2 HP s licensing agreement to redistribute Microsoft s USB files has expired

3 Basic support for your HP product will be available through the use of prior

printer or legacy printer drivers

ALERT HP LaserJet P2010 Series printers must be in compliance with Microsoft

Therefore HP has removed the Microsoft USB files in Windows 98 The Windows 98

driver is still on the in box CD and will work with Windows 98 if a HP printer driver has

previously been installed successfully on the Windows 98 computer system via USB

The driver on the inbox CD can be installed now because the Microsoft files needed

should already be on the computer system Please note The solution for printing using

Windows 98 will work as long as the customer has previously installed an HP printer via

USB on the computer system We do not have a solution for customers that have never

installed a HP printer via USB on their Windows 98 system

Page 1 of 3

Background

Microsoft discontinued Windows 98 shipments in June 2002 respectively

HP s Windows 98 driver discontinuance is directly related to the fact that there is no

longer Microsoft resources allocated to issue management

Windows NT4 0 Operating System does not support any type of USB install so this will

not affect Windows NT4 0

Windows ME has MS USB installation files in the operating system so there is no

problem installing any of our low end printers via USB on Win ME

FAQ s

1 Can I print to my new LJ printer in Windows 98 ME without a printer specific

driver

Answer Yes as long as it has PCL5 capability you will always be able to print using

HP Legacy drivers with PCL5 capability although you may not have complete

functionality of your printer s new features HP Legacy drivers are previous product

drivers found both within the operating system and on a previous printer driver CD s

2 If I call the HP call center will they be able to provide a Windows 98 driver

Answer No There will be no further distribution of Windows 98 drivers

3 What if I can t find a legacy driver

Answer The only other solution is to upgrade your operating system

4 If my pc crashes and I have to reinstall Windows 98 what support can I expect

Answer HP WW support will direct you to either install a legacy driver or upgrade

your operating system

5 If I can t find a legacy driver will HP buy back my printer

Answer No There is simply no support of this operating system If you cannot

print then you will need to upgrade your operating system

6 Will printers using the host based driver work with Windows 98

Answer No Only if they have PCL5 capability

Page 2 of 3

drawer

Printer Series Windows 98 ME

statement Support and FAQs

Security Level Public

Date Written Updated May 30 2007

Document Summary

Windows 98 ME Support

ALERT Printer Driver Support for Windows 98

Effective June 1 2007 HP support for Windows 98 will end

1 There will be no further support of the HP Windows 98 traditional printer

drivers

2 There will be no further development or enhancements of the Windows 98

printer drivers

3 There will be no support for defect resolution for the Windows 98 printer

drivers

Effective June 30 2007 all Windows NT 4 0 and Windows 98 ME printer drivers will be

removed from hp com

1 HP s licensing agreement with third party providers granting use of their

components will expire

2 HP s licensing agreement to redistribute Microsoft s USB files has expired

3 Basic support for your HP product will be available through the use of prior

printer or legacy printer drivers

ALERT HP LaserJet P2010 Series printers must be in compliance with Microsoft

Therefore HP has removed the Microsoft USB files in Windows 98 The Windows 98

driver is still on the in box CD and will work with Windows 98 if a HP printer driver has

previously been installed successfully on the Windows 98 computer system via USB

The driver on the inbox CD can be installed now because the Microsoft files needed

should already be on the computer system Please note The solution for printing using

Windows 98 will work as long as the customer has previously installed an HP printer via

USB on the computer system We do not have a solution for customers that have never

installed a HP printer via USB on their Windows 98 system

Page 1 of 3

Background

Microsoft discontinued Windows 98 shipments in June 2002 respectively

HP s Windows 98 driver discontinuance is directly related to the fact that there is no

longer Microsoft resources allocated to issue management

Windows NT4 0 Operating System does not support any type of USB install so this will

not affect Windows NT4 0

Windows ME has MS USB installation files in the operating system so there is no

problem installing any of our low end printers via USB on Win ME

FAQ s

1 Can I print to my new LJ printer in Windows 98 ME without a printer specific

driver

Answer Yes as long as it has PCL5 capability you will always be able to print using

HP Legacy drivers with PCL5 capability although you may not have complete

functionality of your printer s new features HP Legacy drivers are previous product

drivers found both within the operating system and on a previous printer driver CD s

2 If I call the HP call center will they be able to provide a Windows 98 driver

Answer No There will be no further distribution of Windows 98 drivers

3 What if I can t find a legacy driver

Answer The only other solution is to upgrade your operating system

4 If my pc crashes and I have to reinstall Windows 98 what support can I expect

Answer HP WW support will direct you to either install a legacy driver or upgrade

your operating system

5 If I can t find a legacy driver will HP buy back my printer

Answer No There is simply no support of this operating system If you cannot

print then you will need to upgrade your operating system

6 Will printers using the host based driver work with Windows 98

Answer No Only if they have PCL5 capability

Page 2 of 3